Coronavirus

Skegby Family Medical Centre would like to advise all patients that as of Thursday 11th of June you will be required to wear a face covering when attending the Practice. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time.

Booking your appointment:

Is my GP practice still open?
Due to coronavirus, GP practices are working differently to protect staff and patients.
Practice are working between the hours of 8.00am and 6.30pm but are using telephone, video and online consultations to hold appointments with patients. When you speak to your practice, they will decide whether you need a telephone/video or face to face appointment with your doctor/nurse.
You may be asked to visit the practice if necessary.

I need to book an appointment at my practice for myself, my child or for someone I am looking after. How do I do this?
If you need to book an appointment, please do not go to the practice in person.
You can call your practice to make an appointment or at some practices you can book your appointment online. Please check your practice website.You may also be able to book an appointment through the NHS app. Click here for more information.
Your practice will then give you advice about the next steps.

How do I know if my problem can be managed without visiting the practice?
All requests for appointments will initially be dealt with over the telephone or online. Your practice will decide what kind of appointment you need based on the information you give them. You may be offered a telephone or video consultation.
In some cases you may be asked to visit the practice for an appointment if this is the best way to manage your medical problem.
Please ensure your practice has your up-to-date mobile/contact details.

Why do I have to tell the receptionist about my symptoms?
This is important to make sure that you are offered an appointment which best meets your needs. All health care staff are bound by confidentiality and the information you give us is used only for your care.

How does a video consultation with my doctor work?
Many practices are now able to offer video appointments between doctors/nurses and patients. Your practice will tell you which video apps they use and help and support you to use it. This is a new way of working for us all so we will do all we can to make sure things run as smoothly as possible.
Practices are using a variety of apps and software. Your practice will let you know which one you need to use and provide you with instructions on how to get up and running.
To have a video appointment, you will need a smart phone with a video camera and a good WiFi connection and/or data connection.
Please see the guide to video consultations at the end of the FAQs for a brief outline of how it works. If you do not have a smart phone with a video camera, your practice will arrange a different way to support you.

Advice on face coverings and attending your appointment:

My doctor has advised that I need to go into my practice for an appointment. How can I prepare?

Different practices will have different things in place to make your visit safe. Your practice may have specific instructions about where to wait and how and when to enter the practice. Please follow their instructions carefully.
Please do not arrive early to your appointment so that time spent in the waiting room can be reduced for your safety. If you arrive early, please wait outside the practice or in your car.
Please read any notices in your practice regarding social distancing to help stop the spread of coronavirus. Some practices may provide disinfectant sprays and hand sanitiser for your use.
Please wear a face covering to help protect others. This includes a scarf or bandana that ties behind the head. There is guidance online on how to make a face covering at home.

Do I have to wear a face covering?
Yes, you must now wear a face covering when going into any health setting including your GP practice, hospital and an urgent treatment centre. This is to protect others around you and help to stop the spread of coronavirus.
If you are required to have a face to face appointment, you will be reminded whilst your appointment is being booked to bring a face covering with you.

What type of face covering do I need to wear?
Face coverings can be cloth and/or homemade, this includes a scarf or bandana that ties behind the head. Advice on how to wear and make face coverings can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

Can my GP practice provide a face covering?
GP practices have limited supplies of surgical masks for their staff so are unable to provide these to patients.
If you are not able to find a face covering or scarf, there is guidance on how to make a face covering at home.
Face coverings include a scarf or bandana that ties behind the head.

Will my doctor and/or nurse in the practice wear a face covering?
Yes, all doctors, nurses and other health care professionals will wear surgical face masks to protect you. They may also wear gloves, plastic aprons, visors and in some situations, gowns. This is nothing to worry about and is to help protect you as they continue to provide care for patients.

Can I bring someone with me to my appointment?
Please come alone to your appointment unless you have a carer or guardian who helps you with your care or communication needs. This is so we can maintain social distancing for the safety of our patients and staff.
If you need a translator or British Sign Language (BSL) interpreter, please tell your GP practice prior to your appointment so they can arrange this.
Translators and BSL interpreters can also be arranged if you are having a video appointment.

How will social distancing work in my GP practice?
All practices are following guidance to make attending an appointment as safe as possible.
Please follow the social distancing measures that are in place at your practice.
If you arrive early for your appointment, please wait in your car or outside the practice to reduce time spent in waiting rooms for your safety.
If you need to use the waiting room, there may be points clearly marked on the floors and distance between seats to maintain social distancing.
Check-in screens may not be in use.
Please remember to wear your face covering. This includes a scarf or bandana that ties behind the head.

Coronavirus guidance:

I have symptoms of coronavirus, should I visit my GP?
If before your appointment at the practice, you develop symptoms of coronavirus (including a high temperature and/or a new continuous cough and/or or a loss or change to your sense of smell or taste), please do not attend your appointment.
You need to self-isolate at home to stop the spread of the virus. This means you must not leave your home. More guidance on self-isolating is available on the NHS website.
Please seek advice from the 111 online coronavirus service to check your symptoms.
You can also book a test online to see if you have coronavirus. Drive through test centres are operating, you or someone you live with must have a car to get to a regional test centre. If you do not have a car, you may be able to request a home testing kit. To find out more, click here.
If you do not have access to the internet and want advice on your symptoms, please call NHS 111. If you require a test but do not have access to the internet, please call 0300 303 2713.

I am due to have my doctor’s appointment but a member of my household is self-isolating, what should I do?
If a member of your household is self-isolating due to suspected coronavirus, please do not attend your appointment.
You also are required to self-isolate at home to stop the spread of the virus. This means you must not leave your home. More guidance on self-isolating is available on the NHS website.

I’m due to have my doctor’s appointment but have started to feel unwell, what should I do?
If you are unwell due to symptoms of coronavirus, please do not visit your GP practice and self-isolate at home (see above).
If you are feeling unwell but do not think it is coronavirus, please call your GP practice to get advice on whether you should still attend your appointment.
In an emergency, call 999.

Support with routine/other appointments:

I have symptoms I am worried about which are not linked to coronavirus, should I still contact my GP?
If you have symptoms you are worried about, it’s really important you contact your GP practice so they can find out more and make sure you are getting the care you need.

Please contact your practice who will arrange a telephone/video or face to face appointment with your doctor/nurse.

You may be asked to visit the practice if necessary.

I have been shielding – can I visit my GP practice now and how do I get support?
If you have been shielding and you need an appointment, you should contact your practice either by telephone or online. If your medical problem cannot be managed by a telephone, video or online consultation you may be asked to attend the practice
If you are asked to attend your practice, arrangements will be made to ensure it is as safe as possible.
If you need support with collecting food and medicines, NHS Volunteer Responders can help. An NHS Volunteer Responder can pick up and deliver your shopping to you. They can also pick up prescriptions or any other essentials you need. Call 0808 196 3646 (8am to 8pm) to arrange volunteer support.

Can I get a home visit from my doctor/nurse?
Yes in certain circumstances home visits can be arranged if a telephone or video consultation is not possible and you are unable to attend the practice because you are housebound or terminally ill. Patients who are shielding are able to leave their home to attend medical appointments.

How can I order a repeat prescription?
If you have a repeat prescription that you usually request at your GP practice, you can do this online or via the NHS App. If you cannot order your prescription online then you should call your practice.
If you normally order your repeat prescription through your pharmacist you can continue to do this over the phone.
Please do not go to your GP practice or pharmacy to order prescriptions.

I have long term health conditions and am due routine review appointments at my practice. How do I arrange these?
If you have a long term health condition and are due for your review appointment, please wait for your practice to contact you to arrange this.

Due to coronavirus, there may be a delay in arranging this but your practice is planning how best to meet your care needs whilst keeping you safe. If you have concerns that your long term condition may be getting worse please contact your practice who will arrange for you to speak to a GP or nurse.

I’m a new mum. What do I do about injections for my baby?
If you have a newborn, please get in touch with your GP practice to arrange vaccinations for your baby.
Immunisation and vaccination services are still being provided by GP practices. It is extremely important routine immunisations are given at the right time to best protect your baby. Social distancing measures will be in place at your practice.

Can I still get a blood test at my GP?
If you need a blood test, please contact your practice who will advise you on next steps. Some routine blood tests have been delayed due to coronavirus but urgent tests are still being carried out.

I am due my cervical smear test. Can this be arranged?
Your practice is still able to carry out cervical smears. Some routine cervical smear tests have been delayed due to coronavirus but your practice will contact you to arrange this. If you have any concerns, please contact your practice to discuss this.

I think I may need to see a specialist. Can this be arranged?
It is very important that if you have symptoms you are worried about that you make an appointment with your GP. Urgent hospital appointments for suspected cancer and other potentially serious conditions are still being arranged.
Your GP can still refer you to the hospital for problems that are not urgent but you may receive a delay in receiving an appointment due to coronavirus.

I am already going to the hospital for a medical problem. What will happen to my on-going care?
Your hospital team will contact you to keep you updated. The majority of hospital appointments are being carried out either by telephone or video. Please ensure your hospital team has your up-to-date mobile/contact details.

How can I help my GP practice to help me?
Please ensure your practice has your up-to-date mobile/contact details.
Please do not visit the practice unless you have been given an appointment.
Please follow social distancing measures and wear a face covering if you visit the practice.

Guide to video consultations:
Video software is currently being used by many practices. Please see a brief outline of the guidance below. Please remember your practice will tell you what video apps or software they are using and provide support on how to use this.
Ensure you are in a place where you are comfortable to talk about your health confidentially.
You will receive a text message with a link included when your doctor/nurse is ready to start the consultation
Click the link which will take you to the video consultation in your phone browser – you are not required to install an app
You may be prompted by your browser for permissions to use your microphone and camera, it is fine to do this. Click ‘Allow’
You may need to click ‘join meeting’
Ensure your camera is on and your microphone is not muted

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you have been:

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on the NHS Website

What is it?

Like the common cold, Coronavirus infections usually occurs through close contact with a person with novel coronavirus via cough or sneeze or hand contact. A person can also be infected through touching contaminated surfaces if they do not wash their hands.

What you need to do?

STAY AT HOME 

You should only leave the home for one of four reasons;

Advice for patients’ who are shielding

As a practice, we are surprised by the governments’ latest advice that as of today, all patients in the "shielding" category can now leave their homes. Unfortunately, we have not been provided with any additional information or advice regarding this. We would advise that all our patients make their own decision based on their own unique circumstances and what they feel comfortable with in this difficult time.

Advice for people with severe health conditions

This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23rd march). Please don't panic if you have received the text and don't have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact you GP about the message.

For more information please visit https://www.gov.uk/coronavirus for full guidance on staying at home and away from others.

 

We can all help control the virus if we all stay alert. This means you must:
▪️ only meet in groups of up to six people in any setting (indoors or outdoors) and you must socially distance from people you do not live with
▪️ wear a face covering where required, unless you are exempt
▪️ wash your hands frequently
▪️ provide full and accurate details of everyone in your group when visiting a café, pub or restaurant as part of the NHS Test and Trace Service
▪️ stick to the full guidance around car sharing
▪️ self-isolate immediately if symptoms appear and book a free test by calling 119 or visiting the NHS COVID-19 tests webpage.

The latest guidance, support available to residents and businesses and our service updates can be found on our website at www.mansfield.gov.uk/coronavirus.

Testing

The risk of being in close contact with a person with coronavirus or a contaminated surface is very low at this current time, as a members of the public who have visited Wuhan or Hubei province and China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encourage to attend all appointments as usual

 

Everyone is being reminded to follow Public Health England advice to:

Ashfield Voluntary Action is running a community support web Hub which includes a very informative News section with much information including a ‘Covid-19 Summary Bulletin and what the recently announced Covid Lock down easing means for people, all on  https://www.ashfieldvoluntaryaction.org.uk/news/

Face coverings

IT IS NOT OUR POLICY TO
PROVIDE FACE MASK
EXEMPTION LETTERS
From 24 July 2020, individuals will be required to wear a face mask in
various public settings in accordance with recent government
guidance, or face a fine of £100. The government website lists
legitimate reasons for not wearing face masks, find out more at
www.gov.uk.
As your GP practice, it is not our policy to issue letters of
exemption to wear face masks. Government guidance suggests
that there is no requirement for an individual to produce evidence
of exemption.

Additional information

 

/admin/resources/covid-19-infection-leaflet.pdf

/admin/resources/covid-19-leaving-hospital.pdf

For translated Covid-19 information click here